Privacy policy

How Ikaika: Integrated Recovery & Performance handles information provided through this website.

Information you provide

The website enquiry form asks for your name, email, preferred reply method, preferred location and question. A phone number is required if you choose a phone reply. Additional context is optional. Your selected service, sport, funding pathway or topic and the page linking to the form may accompany your enquiry so the team can understand your request. This is selected enquiry context, not a recording of every page you visit.

Purpose and handling

Ikaika uses enquiry information to understand and respond to your question and help you arrange the appropriate next step. The website enquiry form is designed to send submissions to Netlify Forms for storage and spam filtering.

Clinical and appointment information

Clinical records and appointment information are handled through the clinic's approved practice systems. The clinic's existing policy covers contact and health information used for care, appointment communication and billing, and disclosure to care providers, insurers or government agencies where authorised or legally required. Ask the team for its current clinical-record privacy and retention arrangements. Do not put medical histories, claim numbers or clinical documents in this website's enquiry form.

External services and website data

Booking, social and retailer links take you to external services with their own privacy policies. Playing an embedded YouTube video connects your browser to YouTube, which may collect device and interaction data or use cookies. Hosting providers may process technical request information to deliver and protect the site. This replacement website does not offer customer registration, public comments, file uploads or an on-site checkout.

Access, correction and privacy concerns

Contact the team using the details below to request access to or correction of your personal information, ask about retention or deletion, or raise a privacy complaint. Some records may need to be retained to meet legal obligations. If your concern remains unresolved, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Please do not email medical histories, claim numbers or clinical documents. Ask the team which approved channel to use.