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Terms and Conditions

Ikaika: Integrated Recovery & Performance

Terms and Conditions

Last Updated: August 20, 2025

1. Introduction

Welcome to Ikaika: Integrated Recovery & Performance (“Ikaika”, “we”, “our”, “us”). By accessing or using our services, including physiotherapy, rehabilitation, and performance programs, you agree to comply with these Terms and Conditions. Please read them carefully.

2. Services Provided

We offer a range of services designed to support your recovery and enhance performance. These services include:

  • Physiotherapy: Evidence-based treatments to address musculoskeletal issues.
  • Rehabilitation Programs: Tailored programs to aid recovery from injuries.
  • Performance Enhancement: Strategies to improve athletic performance.
  • Post-Operative Rehabilitation: Support following surgical procedures.
  • Chronic Pain Management: Approaches to manage and alleviate chronic pain.
  • WorkCover, DVA, and NDIS Services: Support for workplace injuries (WorkCover), eligible veterans (DVA), and individuals under the National Disability Insurance Scheme (NDIS).

All services are delivered by qualified professionals in accordance with Australian health standards.

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete health information.
  • Follow prescribed treatment plans and instructions.
  • Attend scheduled appointments or provide timely notice for cancellations.
  • Respect the rights and privacy of other clients and staff.

4. Appointments and Cancellations

Cancellation Policy To ensure we can accommodate all clients effectively, we have established the following cancellation and rescheduling policy:

  • 48-Hour Notice: We request at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another client.
  • Cancellations within 48 Hours: A cancellation made with less than 48 hours’ notice will incur a fee equivalent to 50% of the service fee.
  • Cancellations within 24 Hours or No-Shows: A cancellation made with less than 24 hours’ notice, or a failure to attend an appointment, will incur a fee equivalent to 100% of the service fee.

Note: In the case of a genuine emergency, please contact us as soon as possible to discuss a potential waiver of the cancellation fee.

5. Assumption of Risk and Medical Advice Disclaimer

  • Medical Advice: Our services, including physiotherapy, rehabilitation, and performance programs, are not a substitute for advice from a medical doctor. You should always consult with a qualified medical professional before starting any new treatment, exercise, or rehabilitation program.
  • Assumption of Risk: You acknowledge that participation in physical activity and treatment programs involves inherent risks, including the risk of injury. By engaging with our services, you voluntarily assume these risks.

6. Fees and Payments

Fees for services are outlined on our website and are subject to change. Payment is due at the time of service unless otherwise agreed upon. We accept various payment methods, including credit/debit cards and electronic transfers.

7. Medicare and Private Health Insurance

If you are eligible for Medicare rebates under a Chronic Disease Management (CDM) plan, please inform us prior to your appointment. We also accept private health insurance; however, rebates are subject to your individual policy.

8. Privacy and Confidentiality

We are committed to protecting your personal information. All client data is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988. For detailed information, please refer to our Privacy Policy.

9. Limitation of Liability

  • Consumer Guarantees: Nothing in these Terms and Conditions is intended to exclude, restrict, or modify the application of the Australian Consumer Law or any other legislation that cannot be lawfully excluded, restricted, or modified. Your rights under the Australian Consumer Law, including the consumer guarantees, are not limited by these terms.
  • Liability: To the maximum extent permitted by law, our total liability to you for any claim, loss, or damage arising from your use of our services is limited to the cost of the services provided. We are not liable for any indirect, consequential, or special damages.

10. Intellectual Property

All content on our website, including text, images, and logos, is owned by Ikaika: Integrated Recovery & Performance and is protected by copyright laws. Unauthorized use of this content is prohibited.

11. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be resolved in the appropriate courts of Queensland.

13. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through good-faith negotiation. If a resolution cannot be reached, the parties may consider mediation before resorting to formal legal action.

14. Severability

If any part of these Terms and Conditions is found to be invalid, unenforceable, or illegal, that part will be severed from the agreement, and the remaining provisions will continue in full force and effect.

15. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Phone: 0481 894 554
  • Email: mana@theikaikamethod.com.au
  • Address: 1/17 Crown Court, Varsity Lakes, QLD 4227, Australia